Frequently Asked Questions: Using GuideSafe
Is GuideSafe actual software that I have to load on my machine?
With GuideSafe™ there is no installation necessary. Because GuideSafe is a Web-based on-demand service, you will never have to buy, install, or maintain any hardware or software.
Simply log into your GuideSafe account via any internet connection and you can manage detailed information about your building's emergency procedures, floor wardens, training's, and drills.
How do I distribute GuideSafe to my tenants?
If you have already entered tenants and contacts, you may distribute access information to GuideSafe™ to your tenant contacts via e-mail:
- Once you are logged into GuideSafe, you will be on the Administration page.
- Click on the Building link in the upper left hand corner.
- In the Building window , click on Distribute GuideSafe.
- In the Tenant Access window , click on Distribute.
- Our system will send an email to your tenant contact with their access information.
How do my tenants gain access to GuideSafe?
As an administrator of GuideSafe™, you may distribute access information to your tenant contacts via e-mail:
- Once you are logged into GuideSafe, you will be on the Administration page.
- Click on the Building link in the upper left hand corner.
- In the Building window , click on Distribute GuideSafe.
- In the Tenant Access window , click on Distribute.
- Our system will send an e-mail to your tenant contact with their access information.
How am I assured that my information is safe?
Keeping your information secure and confidential is our top priority. Your confidential information is protected the following ways:
- Firewalls to block unauthorized access by individuals or networks.
- Your confidential information is encrypted using the Secure Sockets Layer protocol (SSL), an additional encryption/authentication layer.
- Computer anti-virus protection.
How do I access GuideSafe in an emergency?
The system can print out a personal copy of the emergency procedures for each tenant to store at their desk in case of a network or power outage. However, because GuideSafe™ is a Web-based on-demand system, in times of building power outages, GuideSafe can be accessed via any wireless internet connection, allowing building managers to communicate with their tenants, even when the power is out.
How do I add a building?
- Once you are logged into GuideSafe™, you will be on the Administration page.
- Simply click on the Add a Building button, fill in the building address and the number of floors in the building.
- You may skip or opt at that time to update safety procedures, tenant contact information and create GuideSafe accounts so you may distribute the product to your tenant contacts.
How do I add an administrator?
- Once you are logged into GuideSafe™, you will be on the Administration page.
- Click on Administrator Accounts .
- Click on the Add Administrator button.
- In the New User window, enter information and click the Save button.
Do I have to have a floor warden for each floor?
No. Floor wardens can be set up as "not required" when the administrator adds a floor.
How many buildings am I allowed to add?
There is no maximum amount of buildings you can add per building.
How many administrators am I allowed to add?
There is no maximum amount of administrators you can add.
How many floors is the maximum building size?
There is no maximum amount of floors you can add per building.
How many floors is the minimum building size?
There must be one or more levels entered per building.
What if I forget my password?
- Go to GuideSafe™ login.
- Click on Forgot Your Password Link.
- In the Password Recovery window, you will be required to enter your username and the answer to your security question.
- The answer will be e-mailed to the address indicated on the account.
What if an administrator forgets their username or password or both?
- Once you are logged into GuideSafe™, you will be on the Administration page.
- Click on the Administrator Accounts link.
- In the Manage Administrators window , click on the View button under the account you are trying to access.
- In the Administrator Information window click the Edit button.
- In the Edit Administrator window , click on the Reset Password button.
- Click Save.
- The password will be e-mailed to the administrator address indicated.
What if a tenant contact forgets their Username or Password or both?
- Once you are logged into GuideSafe™, you will be on the Administration page.
- Click on the View button next to the building you want to manage.
- In the Building window, click on Distribute GuideSafe.
- In the Tenant Access window, check the box next to the contact you want to send access. Click the Send button.
- The username and password will be e-mailed to the tenant contact address indicated.
Does each floor need to be numbered?
The number of floors in the building is required to be entered, but you may go back and enter the actual floor numbers at a later time:
- Once you are logged into GuideSafe™, you will be on the Administration page .
- Click on the View button next to the building you want to manage.
- In the Building window click on Manage Floors.
- In the Floors window click on the Add Floor button.
- Enter the floor number and click the Save button.
How much does it cost each time I add a building?
After the initial set-up fee of $199, there is a low monthly premium of only $99.00 per building, per month. Therefore, each time you add a building you will be charged an additional $99.00 per month.
Will I be automatically billed when I add an additional building?
Yes, you will be automatically billed when your trial period ends. Each time an additional building is added, your monthly premium will increase by $99.00. This will be an automated process once you add a building through your GuideSafe™ system.
