Customer support
Have a question? GuideSafe customer support is ready to assist you with managing building emergency procedure information, floor warden contact information, scheduling fire drills and events and communicating that information to your building tenants.
Enter your information in the form below. Upon submitting your information, a case will be logged in our system, a case number will be emailed back to you, and a representative will be in touch with you within one business day. Please refer to this case number during any follow up communications.
Alternatively, you may call our toll-free support line (866) 479-6440 Monday – Friday, 8:00 a.m. to 5:00 p.m. (Pacific Time Zone) or email us at service@guidesafe.com.